Terms and Conditions 918kes

1Acceptance of Terms

918kes provides an online gaming platform covering casino games, Sports Betting, live table games, video slots, and Bingo to eligible players. All services are provided subject to the terms and conditions set out in this document and any additional policies published on our website from time to time.

Acceptance of these terms occurs automatically when you tick the consent checkbox during registration, when you log in to your account, or when you use any service provided by 918kes. These terms take effect from the date you register or begin using our platform.

918kes reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform after any changes are published constitutes your acceptance of the updated terms.

2Member Eligibility

To register and use 918kes services, you must meet all of the following eligibility requirements:

• At least 18 years of age at the time of registration
• Not appearing on any self-exclusion list or gambling prohibition list of any regulatory body
• Not using this platform on behalf of any third party
• Registering with accurate, truthful, and up-to-date personal information
• Never having had an account previously suspended or terminated by 918kes
• Not located in a geographic area where the use of this platform is prohibited or restricted by local laws

918kes reserves the right to request proof of eligibility at any time. If you are unable to verify your eligibility, your account may be suspended or terminated and any remaining balance may be returned after deducting applicable administrative costs.

3Account Registration

Each individual is only permitted to register and hold one account on 918kes. Multiple account registrations by the same individual — whether using a different name, phone number, email address, IP address, or payment method — are strictly prohibited.

During registration, you are required to provide accurate and complete information, including:

• Full name as shown on your identity card or passport
• Exact date of birth
• An active and reachable Malaysian mobile number
• A valid and active email address
• Bank details for deposit and withdrawal purposes

An identity verification (KYC) process will be conducted before your first withdrawal is approved. Documents that may be required include a copy of your identity card, bank statement, or recent proof of address. 918kes uses 256-bit SSL encryption to protect all data you submit during this process.

You are solely responsible for maintaining the confidentiality of your account password. 918kes will never request your password through any communication channel. If you suspect your account has been accessed without authorisation, contact our support team immediately.

4Deposit & Withdrawal

918kes accepts deposits via a variety of local Malaysian payment methods, including FPX, online banking, Touch 'n Go eWallet, GrabPay, Boost, and credit/debit cards. All deposits are credited to your account instantly upon payment confirmation.

For withdrawals, the following rules apply:

• Withdrawals are only processed to the same payment method used for your deposit
• The minimum withdrawal limit is RM 50 per transaction
• Withdrawals are processed within 15 to 30 minutes on standard business days
• KYC verification must be completed before your first withdrawal can be processed
• 918kes reserves the right to request additional supporting documents for withdrawals exceeding a certain amount
• Any withdrawal involving bonus funds must first meet the specified rollover requirements

In certain circumstances, such as suspected suspicious activity or legal compliance requirements, 918kes reserves the right to place a hold on withdrawal processing until an investigation is complete. Players will be notified via email or internal messaging if this occurs.

5Bonus & Promotions

918kes offers a wide range of bonuses and promotions for both new and existing members. All bonus offers are subject to wagering (rollover) requirements clearly stated in each offer. Players are encouraged to read the full terms of each promotion before claiming any bonus.

General rules applicable to all bonuses:

• Welcome bonuses are only available to new members registering for the first time
• Each member is entitled to each bonus type once only unless otherwise stated
• Bonuses cannot be converted to cash or transferred before the rollover requirements are met
• 918kes reserves the right to void any bonus obtained through dishonest means or abuse
• The maximum bet while playing with bonus funds is RM 10 per spin or wager unless otherwise stated
• Some games may contribute partially or not at all toward bonus rollover requirements

918kes reserves the right to modify, suspend, or terminate any promotion at any time. Any attempt to abuse the bonus system — such as using multiple accounts, hedging bets, or employing strategies deemed unfair — will result in bonus forfeiture and may lead to account closure.

6Game Rules

All games offered on the 918kes platform use a Random Number Generator (RNG) that has been audited and certified by independent bodies to ensure the fairness and randomness of every game outcome. Our Live Casino is streamed live with real professional dealers in accordance with international standard game rules.

General game rules that must be followed:

• The outcome of all games is final once a round or wager is completed
• Any technical disruptions during gameplay will be resolved based on verified system records
• In the event of a discrepancy between what is displayed on your screen and our server records, our server records shall serve as the definitive reference
• The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited
• Legitimate betting strategies based on the player's own judgment are permitted

For Sports Betting, all bets are processed based on the odds displayed at the time the bet is placed. In the event of an event cancellation, bets will be refunded to the player's account. 918kes reserves the right to void or amend bets placed due to technical errors or incorrectly displayed odds.

7Player Conduct

918kes expects all members to interact with the platform and fellow players in a responsible, respectful, and lawful manner. The following conduct is strictly prohibited and may result in disciplinary action, including permanent account closure:

• Using offensive, threatening, or abusive language in live chat or any communication with our team
• Sharing account credentials or allowing others to play using your account
• Committing fraud, identity theft, or submitting falsified documents
• Attempting to hack, manipulate, or disrupt platform operations
• Using a VPN or IP masking methods to access the platform from restricted regions
• Engaging in any activity that may be classified as money laundering

Players are also encouraged to set deposit limits, loss limits, and session time limits through their account settings as part of responsible gambling practices. These tools are available free of charge to all registered members of 918kes.

8Account Closure & Suspension

918kes reserves the right to suspend or close any account at any time where there is reasonable cause to do so, including but not limited to:

• Violation of any section of these Terms and Conditions
• Evidence or proof of fraudulent activity or money laundering
• Failure to complete the KYC verification process within the stipulated timeframe
• Request from legal authorities or regulatory bodies
• Player requests to close their own account

Players who wish to voluntarily close their account may do so by contacting our customer support team. Any valid and eligible balance will be returned once all required checks are completed, typically within 3 to 5 business days.

Accounts terminated due to a breach of terms will not receive a refund of any balance associated with the violating activity.

9Liability Limits

918kes provides its platform in good faith to deliver a safe and enjoyable gaming experience. However, the following liability limits apply:

• 918kes is not responsible for any financial losses incurred from gaming on our platform — gaming involves risk and the decision to play is entirely your own
• 918kes is not liable for service disruptions caused by factors beyond our control, such as internet outages, service provider issues, or extraordinary events
• 918kes is not responsible for any losses resulting from a player's failure to maintain the security of their account password
• 918kes's maximum liability in any situation shall not exceed the total amount deposited by the player in the 30 days preceding the relevant incident

10Terms Amendment

918kes reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on this page unless otherwise stated.

For significant amendments, we will endeavour to provide notice within a reasonable period through one or more of the following methods:

• Notice in the player's account upon login
• Notification email to the registered address
• Updates are shown on the "Last Updated" date at the top of this page

Continued use of the 918kes platform after any amendments are published constitutes your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account before they take effect.

11Applicable Laws

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the 918kes platform shall first be resolved through good-faith negotiation between both parties.

If negotiations fail to produce a satisfactory resolution within 30 days, the dispute will be referred to binding arbitration under mutually agreed procedures. The arbitration decision is final and binding on both parties.

If any provision of these Terms and Conditions is found to be invalid, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

For any enquiries regarding these terms, please contact our support team via live chat or email at [email protected].